Welcome to the website operated by Heaven Chauffeurs Ltd (“HCL”, “we”, “us”, “our”).
By accessing or using this website, placing a booking or submitting information, you agree to be bound by these Terms & Conditions.
Please read them carefully. If you do not agree, you must not use this website.
These Terms govern:
– access and use of our website(s)
– all bookings and transportation services
– payments, pricing, cancellations and amendments
– data protection, cookies and privacy
– UK-wide and worldwide service provision
– subcontractor and affiliate network services
These Terms do not affect your statutory rights under UK law.
Heaven Chauffeurs LTD
Registered Address: 3 Bideford Gardens. Luton LU3 1UE
Trading Address: The Work Station Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN
Company No.: 013966777
Licensed PH Operator (UK)
Hertsmere Licence: 696
ICO Registered: ZB924443
Contact: info@heavenchauffeurs.com
Bookings: bookings@heavenchauffeurs.com
Invoice: invoices@heavenchauffeurs.com
You may use this website only for:
– viewing information
– placing legitimate chauffeur bookings
– contacting our team
– managing existing reservations
You agree not to:
– commit fraud or false bookings
– attempt to access administrator areas
– copy or reuse website code, text or images
– use bots or automated systems
– interfere with website functionality
We may suspend or block your access if misuse is detected.
All content on this website including:
– text
– photos
– videos
– graphics
– pricing
– logos
– trademarks
– vehicle images
– dispatch systems
– global partner directories
Is owned by Heaven Chauffeurs LTD and protected by UK and international copyright laws.
You may not copy, reproduce, publish or distribute any content without written permission.
By placing a booking through our website, email, phone or WhatsApp you confirm that:
– you are at least 18 years old
– you have authority to make the booking
– all information provided is accurate
– you agree to be bound by these Terms
– Heaven Chauffeurs LTD is the PH operator and contractual provider in the UK
Drivers are not permitted by law to accept bookings directly.
Only Heaven Chauffeurs LTD may accept and cancel bookings.
A booking is not confirmed until:
– you receive written confirmation, and
– HCL accepts the reservation in writing.
6.1 Accepted Payment Methods
6.2
– Major credit and debit cards
– Bank transfers (BACS, SEPA, SWIFT)
– Payments in GBP/EUR and others by prior agreement
6.4
Worldwide card transactions incur a 3% processing fee.
6.3 VAT
HCL are not VAT registered
All bookings require a valid pre-authorised card.
HCL reserves the right to fully charge the card before service.
6.5 Additional Charges
HCL may charge your stored card for:
– waiting time
– extra hours
– parking fees
– tolls, ferries, tunnels, congestion charges
– additional stops
– changed or incorrect addresses
– deviations from booked routes
If the booked vehicle becomes unavailable, HCL may supply a higher category vehicle and charge accordingly.
7.1 Airports
7.2
– Commercial airports: 60 minutes free waiting + parking
– Private terminals: 15 minutes free
15 minutes free grace period.
7.3 Waiting Time Rates
Charged in:
– 15-minute increments UK
The Client is responsible for:
– London Congestion Charge (£18)
– Ultra Low Emission Zone charges
– All local tolls, ferries and access fees
Hourly “As Directed” includes:
– 10 miles / 10 km per hour
– Additional mileage charged at HCL rates
Central London hourly rates apply only to:
W1, W2, WC1, WC2, SW1, SW3, SW5, SW7, SW10, EC1–EC4, N1, SE1.
Outside these postcodes:
→ Rates are 25%–50% higher.
9.1 Night Rates
9.2
(22:00–07:00): +20% premium
100% increase applies during:
– Christmas Day
– New Year’s Eve
– New Year’s Day
Premium increases apply during:
– Christmas period
– Easter
– Local public holidays
– Major events
Clients will be notified in advance.
10.1 Standard Booking
10.2
– Cancel 24–12 hrs before: 50% charge
– Cancel under 12 hrs: 100% charge
Failure to appear at the pickup point:
→ 100% non – refundable.
– Within 3 months → deposit non-refundable
– Within 2 months → full amount chargeable
10.5 Close Protection / Security Personnel
All security bookings are NON-REFUNDABLE once confirmed.
Standard Bookings
11.1 Punctuality
11.2
HCL strives for absolute punctuality but is not liable for delays caused by:
– road closures
– traffic
– weather
– policing/security events
– force majeure
Chauffeurs may refuse service if passengers:
– are intoxicated
– behave abusively
– pose safety risks
Penalty for non-compliance: £300
11.3 No Smoking
Smoking in vehicles is strictly prohibited.
Penalty: £300
Clients are liable for:
– repair costs
– valeting
– downtime
– loss of earnings
11.5 Lost Property
Heaven Chauffeurs LTD maintains a lost property log.
All belongings are transported at owner’s risk.
Heaven Chauffeurs LTD may use trusted affiliates in UK.
Heaven Chauffeurs LTD is not responsible for delays caused by these affiliates but remains contractually responsible to the Client (UK law requirement).
We follow UK GDPR and the Data Protection Act 2018.
We may collect:
– name, phone, email
– IP address
– booking details
– browsing behaviour
Data is used only for:
– processing bookings
– customer support
– operational dispatch
– anti-fraud measures
– legal compliance
We never sell data to third parties.
Full Privacy Policy is available upon request.
To the maximum extent permitted by UK law:
– Heaven Chauffeurs LTD is not liable for indirect or consequential losses
– Heaven Chauffeurs LTD is not liable for loss of flights, missed appointments or financial losses caused by delays outside our control
– Heaven Chauffeurs LTD is liable only for direct losses up to the value of the booking
Nothing excludes liability for death or personal injury caused by negligence.
The laws of England and Wales govern these Terms.
Disputes shall be resolved exclusively in the courts of England and Wales.